Warranty is valid from the first delivery date of the product.
What is covered under the Limited Warranty:
The extent of coverage for each product category is different. Please see overleaf for more details.
Duration of Limited Warranty:
The warranty period for each product category is different. The limited warranty will commence from the first delivery date of the product. Please see overleaf.
Conditions for the Everyday Quality – Limited Warranties:
To be eligible for the limited warranty, customer must produce the original and valid Sales Order for our verification. Customer will also need to adhere to the specific care instructions for each product category.
Exclusions:
Please see overleaf on the list of exclusions that will not be covered under our scheme.
Contact us via our main office hotline at 03-3203292, or email us at customercare@tw.starfurn.com
Do quote us your Sales Order number for our easy reference.
Coverage for Star Furniture Group Warranty Scheme:
Product Type | Warranty Part | Warranty Period | Coverage on Manufacture Defects |
Panel Goods | Hardware | 1 year | Hardware that normal wear and tear |
Structure | 5 year* | Damaged structure based on safety concerns (other than normal wear and tear) | |
Leather / Fabric Sofa | Hardware | 1 year | Hardware that normal wear and tear |
Structure | 5 year* | Sofa frame only, not include inner material |
*Additional delivery surcharge is applicable after 1 year if the items have to be sent back to warehouse to repair.
What will we do to rectify the defects?
We will examine the product and decide, at our sole discretion, if product is eligible for the limited warranty. If eligible, our Service Team will offer to:
- Repair or refurbish the defective product
- 1 to 1 exchange with the same or comparable product
- 1 to 1 exchange with an alternative product, if we no longer carry a similar product
Not covered under this Warranty Scheme:
- Products that are stored or assembled incorrectly
- Products that are used inappropriately, abused or misused
- Products that are altered without authorization by Star Furniture Group
- Products that are cleaned with wrong cleaning methods or products
- Products that are damaged due to normal wear and tear
- Products that are damaged due to any impacts or accidents
- Products that are placed at outdoors or in humid environment
- Products that are used for non-domestic purposes (unless otherwise stated)
- Products that are bought as display sets / clearance pieces / accessories etc
- Products that are transferred from buyer to another party
- Products that are damaged due to pest infestations
- Products that are not backed by valid sales order
- Products that are normal wear and tear, such as surface of chairs / glass surface / paint / leather / fabric / marble surfaces etc
